Delivery

*Christmas Delivery - We will endeavour to deliver all orders placed by 3pm Friday 20th December in time for Christmas. Please note: orders for items which require resizing may take longer. Please contact us to confirm if your order can be with you in time for Christmas.

We offer complimentary secure delivery to addresses in the UK.

The majority of pieces sold online are available for next day delivery. Exceptions to this are highlighted on individual product pages and in the basket summary. For pieces available next working day, please order by 3:00pm Monday to Friday.

To ensure your order arrives safely, delivery is by Royal Mail Special Delivery, before 1:00pm and must be to your UK billing address. All orders will need to be signed for and photographic identification may be requested. If you are unable to take delivery, the courier will leave a card and you will be able to rearrange delivery at a more convenient time.

Please allow an extra couple of days for orders containing rings. Delivery timeframes on certain rings may be longer, please check the shopping basket for further details.

For orders placed on a Bank Holiday, please allow additional delivery time.

UK deliveries to the Channel Islands and Scottish Highlands will take longer.

For all orders over £10,000 we offer an option of a trained Pragnell expert to personally deliver your order and assist you in setting up your item. We will contact you after confirmation of your order to arrange a convenient date and time.

If you wish to place an order for delivery outside of the UK, please contact us on +44(0) 1789 267 072 or email [email protected] for more information.

Alternatively you can choose to collect at one of our showrooms on a convenient day and time. Simply place your order and one of the team will be in touch when your order is ready to collect.

Tudor watches – Tudor watches are available to buy online and collect in our Stratford-upon-Avon and Leicester showrooms. See individual models for availability.

Online Returns Policy

*Extended Christmas Returns - Over the Christmas period we offer an extended returns policy. Any order placed between Monday 25th November and Friday 20th December may be returned up until Friday 13th January.

We hope you will love your purchase, but should you change your mind, a refund or exchange on online purchases can be requested within 14 days of receiving delivery.

If you wish to return an item, it must be in its original condition and unused. Unfortunately, we cannot accept returns of the following products:
• Earrings, due to hygiene reasons.
• Products that have been personalised, altered, adjusted to your specification, made bespoke or engraved.

Pragnell security tags have been put on products to provide you with assurance that the item is in perfect retail condition and is unworn. The removal of any Pragnell security tags will be taken as evidence of a product’s use by you; the product cannot be returned in these circumstances. Contact us by email or phone to discuss your return. Please call +44(0) 1789 267 072 or email [email protected]

Refunds will be provided against the original payment method or credit/debit card used to complete the purchase.

We may deduct the amount of any loss or any cost of refurbishment from the amount reimbursed to you.

If you decide to return your product, please contact us and we will arrange complimentary secure collection of your product. This excludes items on sale. The cost to return sale items is at the customer's expense. If you choose to arrange a return directly, please include your personal details and order number otherwise we will be unable to process your refund. We recommend you use a secure return service with the appropriate insurance level and with full tracking, as you are responsible until this product is received.

All returns must be sent to Pragnell, 5-7 Wood Street, Stratford-upon-Avon, CV37 6JA.

Thank you for visiting our website. We pride ourselves on delivering a truly personal service at all times. Whether browsing or buying, if you have any questions, please contact us and one of our highly trained team will be delighted to help you.